Process

From part number to delivered crate

Every engagement follows the same documented pipeline: identification, quotation, payment, sourcing and delivery, with the supplier warranty coordinated by Daichi afterwards.

The pipeline

Quotation

You confirm part numbers, ports and mounting. We issue a consolidated proforma with a DHM-PI quote reference, valid for 14 days.

Payment

100% advance payment by bank transfer upon written acceptance. The Naira equivalent is confirmed in writing before you transfer.

Sourcing and freight

Procurement begins after cleared funds and final supplier confirmation. Parts ship by air to Lagos with supporting documentation.

Delivery

Onward domestic delivery to your site, typically 4 to 6 weeks from cleared payment, subject to supplier availability and logistics.

Every quotation carries a DHM-PI reference (for example DHM-PI-2026-0820-01). Use it on your transfer and in all correspondence so your order is traceable end to end.

Payment and settlement

100% advance payment by bank transfer upon written acceptance of the proforma.
The Naira equivalent of the USD total is confirmed in writing on the payment date.
Procurement begins only after cleared funds and final supplier availability confirmation.
Prices include parts, export handling, international freight and delivery. Nigerian duties or levies, if assessed, are for the buyer's account.

Fitment confirmation

The buyer or installer must verify all dimensions, threads, ports, mounting points and system configuration before procurement. We supply full technical identification sheets to make that verification straightforward, and we do not release orders until fitment is confirmed in writing.

Warranty, in writing

12 months, 160,000 km or 3,600 operating hours

All new and remanufactured parts carry the original seller's warranty of 12 months, 160,000 km (100,000 miles) or 3,600 operating hours, whichever occurs first. Off-highway components are covered for 90 days. Daichi coordinates every claim with the supplier on your behalf.

Defective products must be reported within 30 days of discovery. The supplier's written warranty policy governs each claim.

Warranty claims, coordinated

Report the defective product within 30 days of discovery, with supporting evidence.

Daichi verifies the invoice, part number, installation details and date of discovery.

We request the supplier's inspection or return authorisation and coordinate communication.

We relay the supplier's repair or replacement decision and next steps to you.

Keep your Daichi invoice and proof of payment, part and serial numbers, packaging labels, installation details, and photographs of the failure.